Returns & Refunds
Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product, at the time of purchase), wrongly described, different from a sample shown to you or do not do what they are supposed to do.
Sorry, we do not give refunds for change of mind, please select carefully. In some circumstances a credit note can be issued.
Sorry, we cannot accept returns on goods ordered to your specification (such as custom made furniture).
We accept payment through Paypal, or via bank transfer. In the case of a bank transfer, we will supply you with an invoice including all the details needed
Once an order has been accepted, if for any reason the client does not want to proceed it is the client’s responsibility to provide a written cancellation notice via email to firstname.lastname@example.org and to also receive our verbal or electronic confirmation of this cancellation.
We require a deposit equal to 50% of the total value of the products ordered before we can begin arrangements for the manufacture or supply of the products. Your deposit may be refundable if the goods ordered specifically for you have not been manufactured. After confirmation, costs of any material purchased for your custom order are non-refundable.
The balance of the invoice is payable within 30 days of the delivery of the goods.
All products will remain the property of Idle Hands until payment is received in full.
Idle Hands will endeavour to process and deliver your order as soon as we can. Please allow up to 10 – 20 working days within Australia for delivery.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you would like your product shipped internationally please contact us directly.
Delivery of Products
Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the products within the specified time.
Delivery times will be arranged with you in advance for custom items. If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs.
You are responsible for ensuring that there is adequate access and entry to your premises to allow delivery of the products. Any additional costs in relation to access into your premises are your responsibility.
If it is not possible for the products to be delivered into your premises, the products will be returned to our workshop and you will be invoiced for transport and re-delivery.
Should you be arranging your own delivery then the goods become your responsibility upon collection from Idle Hands premises.
Inspection of your products
You are required to inspect your products when you take delivery of them. You are required to note any damage or missing items and notify us within seven 7 calendar days of delivery. We will not be liable for any missing items or damage to any of the products unless we are notified within the time period specified above.
It is important to us that you are happy with your purchase, if you have any questions please contact us.